Certificate II in Hospitality



This qualification is a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, and cafés.


Entry requirements: Nil



A total of twelve units is required: six core units, and six elective units, consisting of:

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.


Core units

BSBWOR203 Work effectively with others

SITHIND002 Source and use information on the hospitality industry

SITHIND003 Use hospitality skills effectively

SITXCCS003 Interact with customers

SITXCOM002 Show social and cultural sensitivity

SITXWHS001 Participate in safe work practices


Elective units

Group A

SITHIND001 Use hygienic practices for hospitality service

SITXFSA001 Use hygienic practices for food safety

Group B

Accommodation Services: Housekeeping and Porting

CPPCLO2001A Maintain hard floor surfaces

CPPCLO2004A Maintain carpeted floors

CPPCLO2009A Clean glass surfaces

CPPCLO2010A Clean ceiling surfaces and fittings

CPPCLO2017A Clean wet areas

CPPCLO2019A Sort and remove waste and recyclable materials

CPPCLO2035A Maintain cleaning storage areas

SITHACS001 Clean premises and equipment

SITHACS002 Provide housekeeping services to guests

SITHACS003 Prepare rooms for guests

SITHACS004 Launder linen and guest clothes

SITHACS005 Provide porter services


TLIE1005 Carry out basic workplace calculations

Client and Customer Service, and Sales

SIRXSLS001 Sell to the retail customer

SITXCCS002 Provide visitor information

Communication and Teamwork

BSBCMM201 Communicate in the workplace

SITXCOM001 Source and present information

Commercial Cookery and Catering, and Kitchen Operations

SITHCCC002 Prepare and present simple dishes

SITHCCC003 Prepare and present sandwiches

SITHCCC004 Package prepared foodstuffs

SITHCCC006 Prepare appetisers and salads

SITHKOP001 Clean kitchen premises and equipment

Computer Operations and ICT Management

BSBITU201 Produce simple word processed documents

BSBITU202 Create and use spreadsheets

Environmental Sustainability

BSBSUS201 Participate in environmentally sustainable work practices


BSBFIA301 Maintain financial records

SITXFIN001 Process financial transactions

First Aid

HLTAID003 Provide first aid

Food and Beverage

SITHFAB001 Clean and tidy bar areas

SITHFAB002 Provide responsible service of alcohol

SITHFAB003 Operate a bar

SITHFAB004 Prepare and serve non-alcoholic beverages

SITHFAB005 Prepare and serve espresso coffee

SITHFAB006 Provide room service

SITHFAB007 Serve food and beverage

Food Safety

SITXFSA001 Use hygienic practices for food safety

SITXFSA002 Participate in safe food handling practices

SITXFSA003 Transport and store food


SITHGAM001 Provide responsible gambling services

SITHGAM002 Attend gaming machines

SITHGAM003 Operate a TAB outlet

SITHGAM004 Conduct Keno games


SITXINV001 Receive and store stock

SITXINV002 Maintain the quality of perishable items

Languages other than English

SITXLAN001 Conduct basic oral communication in a language other than English

SITXLAN002 Conduct routine oral communication in a language other than English

Working in Industry

SITHIND001 Use hygienic practices for hospitality service