Certificate II in Active Volunteering



This qualification reflects the role of entry level volunteer workers. At this level, work takes place under direct, regular supervision within clearly defined guidelines.

This qualification may be used as a pathway for workforce entry. Organisations may require volunteers to undergo relevant background checks.



This qualification requires at least 20 hours of volunteer work and a total of seven units:


Core units

CHCDIV001 Work with diverse people

CHCVOL001 Be an effective volunteer

HLTWHS001 Participate in workplace health and safety

BSBCMM201 Communicate in the workplace


Elective units

CHCCOM001 Provide first point of contact

CHCCOM005 Communicate and work in health or community services

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCYTH001 Engage respectfully with young people

HLTAID002 Provide basic emergency life support

HLTAID003 Provide first aid

FSKDIG03 Use digital technology for routine workplace tasks

FSKLRG09 Use strategies to respond to routine workplace problems

FSKLRG11 Use routine strategies for work-related learning

FSKNUM14 Calculate with whole numbers and familiar fractions, decimals and percentages for work

FSKOCM07 Interact effectively with others at work

FSKRDG10 Read and respond to routine workplace information

FSKWTG09 Write routine workplace texts