Certificate III in Community Services



This qualification reflects the role of entry level community services workers who give individuals day-to-day support with person-centred services in various kinds of community services organisations. They work may in in community settings or specific community-based programs, and work under direct or indirect direction and supervision.



This qualification requires a total of twelve units:


Core units

CHCCCS016 Respond to client needs

CHCCOM005 Communicate and work in health or community services

CHCDIV001 Work with diverse people

HLTWHS002 Follow safe work practices for direct client care

HLTWHS006 Manage personal stressors in the work environment


Elective units

CHCADV001 Facilitate the interests and rights of clients

CHCAGE001 Facilitate the empowerment of older people

CHCAOD001 Work in an alcohol and drugs context

CHCAOD002 Work with clients who are intoxicated

CHCAOD003 Provide needle and syringe services

CHCCCS005 Conduct individual assessments

CHCCCS009 Facilitate responsible behaviour

CHCCCS015 Provide individualised support

CHCCCS017 Provide loss and grief support

CHCCCS019 Recognise and respond to crisis situations

CHCCCS023 Support independence and wellbeing

CHCCCS028 Provide client-centred support to people in crisis

CHCCDE001 Support participative planning processes

CHCCDE003 Work within a community development framework

CHCCDE004 Implement participation and engagement strategies

CHCCOM001 Provide first point of contact

CHCDFV001 Recognise and respond appropriately to domestic and family violence

CHCDIS007 Facilitate the empowerment of people with disability

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCEDU003 Provide sexual and reproductive health information to clients

CHCEDU005 Work with clients to identify financial literacy education needs

CHCEDU009 Provide parenting, health and well-being education

CHCGRP001 Support group activities

CHCMHS001 Work with people with mental health issues

CHCPOL001 Contribute to the review and development of policies

CHCPRP001 Develop and maintain networks and collaborative partnerships

CHCPRT001 Identify and respond to children and young people at risk

CHCSET001 Work with forced migrants

CHCSET002 Undertake bicultural work with forced migrants in Australia

CHCSOH001 Work with people experiencing or at risk of homelessness

CHCVOL001 Be an effective volunteer

CHCYTH001 Engage respectfully with young people

CHCYTH003 Support young people to create opportunities in their lives

HLTAID003 Provide first aid

HLTAID005 Provide first aid in remote situations

BSBINM301 Organise workplace information

BSBWOR301 Organise personal work priorities and development

CUECOR01C Manage own work and learning

TAEDEL301A Provide work skill instruction