Certificate IV in Community Services



This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.



This qualification requires a total of fifteen units:

Any combination of electives that meets the rules above can be selected for the award of the CHC42015 Certificate IV in Community Services. Where appropriate, electives may be packaged to provide a qualification with a specialisation.


At least five units from Group A electives must be selected for the CHC42015 Certificate IV in Community Services (Relationship Education).


Core units

CHCADV001 Facilitate the interests and rights of clients

CHCCCS004 Assess co-existing needs

CHCCOM002 Use communication to build relationships

CHCDIV001 Work with diverse people

CHCLEG001 Work legally and ethically

CHCPRP001 Develop and maintain networks and collaborative partnerships

HLTWHS003 Maintain work health and safety


Elective units

Group A electives: Relationship Education specialisation

CHCDFV001 Recognise and respond appropriately to domestic and family violence

CHCEDU009 Provide parenting, health and well-being education

CHCEDU010 Prepare and evaluate relationship education programs

CHCEDU011 Work with parents or carers of very young children

CHCEDU012 Facilitate couple processes in group work

CHCFAM003 Support people to improve relationships

CHCGRP002 Plan and conduct group activities

CHCGRP003 Plan, facilitate and review psycho-educational groups

CHCGRP004 Deliver structured programs

TAEDEL401A Plan, organise and deliver group-based learning


Other electives

CHCADV002 Provide advocacy and representation services

CHCADV003 Represent clients in court

CHCAGE001 Facilitate the empowerment of older people

CHCAOD001 Work in an alcohol and other drugs context

CHCAOD003 Provide needle and syringe services

CHCAOD005 Provide alcohol and/or other drugs withdrawal services

CHCCCS001 Address the needs of people with chronic disease

CHCCCS003 Increase the safety of individuals at risk of suicide

CHCCCS006 Facilitate individual service planning and delivery

CHCCCS008 Develop strategies to address unmet needs

CHCCCS009 Facilitate responsible behaviour

CHCCCS010 Maintain high standard of service

CHCCCS014 Provide brief interventions

CHCCCS015 Provide individualised support

CHCCCS017 Provide loss and grief support

CHCCCS018 Provide suicide bereavement support

CHCCCS019 Recognise and respond to crisis situations

CHCCCS020 Respond effectively to behaviours of concern

CHCCCS021 Respond to suspected abuse

CHCCCS027 Visit client residence

CHCCCS028 Provide client-centered support to people in crisis

CHCCCS030 Determine and respond to carer needs

CHCCDE003 Work within a community development framework

CHCCDE004 Implement participation and engagement strategies

CHCCDE005 Develop and support relevant community resources

CHCCDE006 Work to empower Aboriginal and/or Torres Strait Islander communities

CHCCDE007 Develop and provide community projects

CHCCOM001 Provide first point of contact

CHCCSM005 Develop, facilitate and review all aspects of case management

CHCDEV001 Confirm client developmental status

CHCDFV004 Provide domestic and family violene support in Aboriginal and Torres Strait Islander communities

CHCDFV005 Provide domestic and family violence support in non-English speaking background communities

CHCDIS001 Contribute to ongoing skills development using a strengths-based approach

CHCDIS004 Communicate using augmentative and alternative communication strategies

CHCDIS007 Facilitate the empowerment of people with disability

CHCDIS008 Facilitate community participation and social inclusion

CHCDIS010 Provide person centred services to people with disability with complex needs

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCEDU003 Provide sexual and reproductive health information to clients

CHCEDU005 Work with clients to identify financial literacy education needs

CHCEDU006 Improve clients fundamental financial literacy skills

CHCEDU007 Provide group education on consumer credit and debt

CHCFAM001 Operate in a family law environment

CHCFAM004 Facilitate changeovers

CHCFAM005 Facilitate and monitor contact

CHCFAM006 Assist families to self-manage contact

CHCFAM009 Facilitate family intervention strategies

CHCFAM010 Provide intervention support to families

CHCGMB001 Assess the needs of clients with problem gambling issues

CHCINM002 Meet community information needs

CHCLEG002 Interpret legal information

CHCLLN001 Respond to client language, literacy and numeracy needs

CHCMED001 Prepare for mediation

CHCMED002 Facilitate mediation

CHCMED003 Consolidate and conclude mediation

CHCMGT005 Facilitate workplace debriefing and support processes

CHCMGT006 Coordinate client directed services

CHCMHS001 Work with people with mental health issues

CHCMHS003 Provide recovery oriented mental health services

CHCMHS011 Assess and promote social, emotional and physical wellbeing

CHCPAL001 Deliver care services using a palliative approach

CHCPAL002 Plan for and provide care services using a palliative approach

CHCPAS001 Plan for the provision of pastoral and spiritual care

CHCPAS002 Provide pastoral and spiritual care

CHCPOL001 Contribute to the review and development of policies

CHCPRP003 Reflect on and improve own professional practice

CHCPRP005 Engage with health professionals and the health system

CHCPRT001 Identify and respond to children and young people at risk

CHCPRT002 Support the rights and safety of children and young people

CHCPRT003 Work collaboratively to maintain an environment safe for children and young people

CHCSET001 Work with forced migrants

CHCSET002 Undertake bicultural work with forced migrants in Australia

CHCSOH001 Work with people experiencing or at risk of homelessness

CHCSOH002 Manage and maintain tenancy agreements and services

CHCSOH010 Work with clients within the social housing system

CHCVOL002 Lead volunteer teams

CHCVOL003 Recruit, induct and support volunteers

CHCVOL004 Manage volunteer workforce development

CHCYTH001 Engage respectfully with young people

CHCYTH002 Work effectively with young people in the youth work context

CHCYTH003 Support young people to create opportunities in their lives

HLTAID003 Provide first aid

HLTWHS006 Manage personal stressors in the work environment

BSBATSIL412 Participate effectively as a Board member

BSBGOV401 Implement Board member responsibilities

BSBHRM405 Support the recruitment, selection and induction of staff

BSBLDR403 Lead team effectiveness

BSBLED401 Develop teams and individuals

BSBMGT401 Show leadership in the workplace

BSBMGT403 Implement continuous improvement

CPPDSM3014A Undertake property inspection

CPPDSM4028A Identify and analyse risks and opportunities in the property industry

CPPDSM4074A Select and appoint contractors in the property industry

PSPETHC301B Uphold the values and principles of public service

PSPGOV414A Provide workplace mentoring

PSPGOV415A Provide workplace coaching

PSPGOV422A Apply government processes

PSPLEGN301B Comply with legislation in the public sector

TAEDEL402A Plan, organise and facilitate learning in the workplace

TAEDEL404A Mentor in the workplace