Graduate Certificate in Client Assessment and Case Management



This qualification reflects the role of advanced practitioners in a health and/or community services context who require a high level of knowledge and skills in case management to provide specialist services to clients with complex and diverse needs. They are required to demonstrate autonomy, well-developed judgement, adaptability and responsibility.


Admission prerequisites

A minimum 3 year tertiary qualification or equivalent in an associated field



This qualification requires a total of ten units:


Core units

CHCCSM001 Facilitate goal directed planning

CHCCSM002 Implement case management practice

CHCCSM003 Work with carers and/or families in complex situations

CHCCSM008 Undertake advanced client assessment

CHCDIV003 Manage and promote diversity

CHCPRP006 Lead own professional development

BSBLDR806 Lead and influence ethical practice


Elective units

CHCDFV008 Manage responses to domestic and family violence in family work

CHCDFV009 Establish change promoting relationship with users of domestic and family violence

CHCDFV010 Promote accountability and assist users of domestic and family violence to accept responsibility

CHCDFV011 Establish and maintain the safety of people who have experienced domestic and family violence

CHCDFV012 Make safety plans with people who have been subjected to domestic and family violence

CHCDFV013 Manage domestic and family violence screening and risk assessment processes

CHCFAM002 Work with a child-focused approach

CHCFAM007 Assist clients to develop parenting arrangements

CHCFAM008 Work within a child inclusive framework

CHCPRP007 Work within a clinical supervision framework

BSBLDR803 Develop and cultivate collaborative partnerships and relationships

BSBLED805 Plan and implement a mentoring program