Management and relationships

BSBLDR402 Lead effective workplace relationships.

This unit is about promoting team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organization and team members. This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

How you will be assessed

You will be assessed through:

 

Practical

You will be assessed in the workplace as a safe environment. You will need to demonstrate consistent performance of typical activities as manager and will need access to:

  1. interaction with others.
  2. relevant legislation, regulations, standards and codes.
  3. relevant workplace documentation and resources.
  4. case studies and, where possible, real situations.

You will need to show that you can:

  1. Access and analyze information to achieve planned outcomes.
  2. Apply techniques for resolving problems and conflicts and dealing with poor performance within your organization’s and legislative requirements.
  3. Review and improve workplace outcomes in consultation with relevant personnel.
  4. Adjust your interpersonal style and communications to respond to cultural and social diversity.
  5. Apply relationship management and communication skills with a range of people that:
    1. Demonstrate integrity, respect, empathy and cultural sensitivity and promote trust.
    2. Forge effective relationships with internal and/or external people and help to maintain these networks.
    3. Encourage participation and foster contribution of and respect for ideas and feedback.
    4. Supports colleagues to resolve difficulties.
    5. Communicate ideas and information to diverse audiences
    6. Develops networks and build team relationships

 

Assignment/interview questions

  1. Give examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes.
  2. Explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, and networking.
  3. Explain the impact of legislation and your organization’s policies on workplace relationships.
  4. Describe a range of methods and techniques for communicating information and ideas to a range of stakeholders.
  5. Outline problems solving methods.
  6. Explain methods to resolve workplace conflict.
  7. Explain methods to manage poor work performance.
  8. Explain how to monitor, analyze and introduce ways to improve work relationships.

Note: Your assessor may also ask you a variety of what if questions.

 

Detailed requirements

1. Collect, analyze and communicate information and ideas.

  1. Collect relevant information from appropriate sources and analyze and share with the team to improve work performance.
  2. Communicate ideas and information in a manner that is appropriate and sensitive to the cultural and social diversity of the audience and any specific needs.
  3. Lead consultation processes:
  4. Encourage employees to contribute to issues related to their work, and
  5. Promptly relay feedback about outcomes to the team.
  6. Ask for and value contributions from internal and external sources in developing and refining new ideas and approaches.
  7. Implement processes to ensure that issues raised are resolved promptly or referred to relevant personnel as required.

2. Develop trust and confidence as leader.

  1. Treat all internal and external contacts with integrity, respect and empathy.
  2. Use your organization’s social, ethical and business standards to develop and maintain effective relationships.
  3. Gain and maintain the trust and confidence of colleagues, customers and suppliers by being competent in what you do.
  4. Adjust your interpersonal styles and methods to meet your organization’s social and cultural environment.
  5. Lead and encourage other team members to follow examples set according to organization’s policies and procedures.

3. Develop and maintain networks and relationships.

  1. Use networks to identify and build relationships.
  2. Use networks and other work relationships to give identifiable benefits for the team and organization.

4. Manage difficulties into positive outcomes.

  1. Identify and analyze difficulties and take action to rectify the situation within the requirements of your organization and relevant legislation.
  2. Guide and support colleagues to resolve work difficulties.
  3. Regularly review and improve workplace outcomes in consultation with relevant personnel.
  4. Manage poor work performance within your organization’s processes.
  5. Manage conflict constructively within your organization’s processes.