Emotional intelligence

BSBLDR501 Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness, and relationship management in the context of the workplace. It includes identifying the impact of your emotions on others in the workplace, recognizing and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and using emotional intelligence to maximize team outcomes.

How you will be assessed

You will be assessed through:

• Assessor observation on the job
• Supervisor reference (if the assessor is not the supervisor)
• Review of your workplace documents
• Interview/assignment based on the requirements below.

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Practical

You will be assessed in the workplace as a safe environment. You will need to demonstrate consistent performance of typical activities as a manager and will need access to relevant workplace documentation and resources, case studies or, where possible, real situations, and interaction with others.

You will need to show that you can:

1. Identify your emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others.
2. Be an example of managing your emotions.
3. Recognize and respond to the emotional states of others.
4. Promote the development of emotional intelligence in others.

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Assignment/interview questions

1. Explain emotional intelligence principles and strategies.
2. Describe the relationship between emotionally effective people and the attainment of business objectives.
3. Explain how to communicate with a diverse workforce that has varying cultural expressions of emotion.
4. Explain the use of emotional intelligence in the context of building workplace relationships.

Note: Your assessor may also ask you a variety of what if questions.

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Detailed requirements

1. Identify the impact of your emotions on others in the workplace.

1. Identify your emotional strengths and weaknesses.
2. Identify personal stressors and your emotional states related to the workplace.
3. Develop awareness of your emotional triggers and use this awareness to enable control emotional responses.
4. Model workplace behaviors that demonstrate management of emotions.
5. Use self-reflection and feedback from others to improve development of your emotional intelligence.

2. Recognize and appreciate the emotional strengths and weaknesses of others.

1. Respond to the emotional states of co-workers and assess their emotional cues.
2. Identify the range of cultural expressions of emotions and respond appropriately.
3. Demonstrate flexibility and adaptability in dealing with others.
4. Take into account the emotions of others when making decisions.

3. Promote the development of emotional intelligence in others.

1. Give others opportunity to express their thoughts and feelings.
2. Help others to understand the effect of their behavior and emotions on others in the workplace.
3. Encourage others to self-manage their emotions.
4. Encourage others to develop their own emotional intelligence to build productive relationships and get maximize effectivements of their work.

4. Use emotional intelligence to maximize team outcomes.

1. Encourage a positive emotional climate in the workplace.
2. Use the strengths of workgroup members to achieve workplace outcomes.

 

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