Communicating with influence

BSBLDR503 Communicate with influence

This unit is about presenting and negotiating persuasively, leading and participating in meetings and making presentations to customers, clients and others.

 

How you will be assessed

You will be assessed through:

 

Practical

You will be assessed in a real situation on the job. It must be a safe environment with access to relevant workplace documentation and resources, and interaction with others.

You need to show that you have done the following:

  1. Negotiate and present persuasively
  2. Communicate clearly with business associates, client groups and others to position the business to best effect including listening actively, understanding the information needs of others and adapting communication to suit the audience
  3. Prepare for, participate in, and lead meetings to achieve outcomes
  4. Prepare and make presentations to groups of people including:
    1. Identifying suitable forums for presentations
    2. Presenting reliable information
    3. Designing the presentation to meet the needs of the audience
    4. Answering questions.

 

Interview/assignment questions

  1. Explain the business and your organization’s protocols for the release of information and communicating internally or externally.
  2. Explain the requirements to maintain confidentiality in the workplace.
  3. Identify industry, media and government organization s, events and communication channels relevant to the organization.
  4. What are the main principles of cross-cultural communication?
  5. Explain the principles of negotiation, mediation, conflict resolution and incident de-escalation
  6. Describe the procedures for structured, inclusive meetings

Note: Your assessor may also ask you a variety of what if questions.

 

Detailed requirements

You must demonstrate consistent performance of typical activities in the field of this competency.

1. Communicate clearly

  1. Confirm the authority or mandate to present business views or position
  2. Respect protocols and confidentiality of information
  3. Clarify the audience information needs and prepare a position
  4. Use language that is appropriate for the audience
  5. Use active listening to seek stakeholder and other organization input and achieve a balanced exchange of views
  6. Seek immediate feedback to ensure that the views expressed by all stakeholders have been understood

2. Present and negotiate persuasively

  1. Identify key individuals and target groups for their value to advance the business interests
  2. Prepare realistic positions and supporting arguments in advance in anticipation of the likely expectations and tactics of others
  3. Respect values, concerns and views of others and keep lines of communication open
  4. Acknowledge differences of opinion to encourage the rigorous examination of all options
  5. Use a variety of communication styles to present business positions to best effect
  6. Seek mutually beneficial solutions by establishing areas of common ground and potential compromise
  7. Keep negotiations focused on key issues and moving forward towards a final resolution
  8. Adhere to agreements in order to maintain the credibility and trust of others

3. Participate in and lead, meetings effectively

Identify the need for meetings and program meetings in response to the need

  1. Use an agenda and efficient, inclusive meeting procedures to maximise participation and maintain order
  2. Prepare summaries of key issues and possible options disseminated in advance
  3. Achieve agreed outcomes in the available time by co-operating with and seeking consensus and compromise