Operational plan

BSBMGT402 Implement operational plan

This unit is about implementing an operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required. It applies to managers and supervisors who plan activities to achieve the measurable, stated objectives of the team and the organization.

How you will be assessed

You will be assessed through:

• Assessor observation on the job
• Supervisor reference (if the assessor is not the supervisor)
• Review of your workplace documents
• Interview/assignment based on the requirements below.

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Practical

You will be assessed in the workplace as a safe environment. You will need to demonstrate consistent performance of typical activities as a manager and will need access to:

1. your organization’s operational plans, policies and procedures.
2. workplace documentation and resources including budgets, physical and human resource procurement documentation, employee induction and performance monitoring procedures.
3. case studies and, where possible, real situations.

You will need to show that you can:

1. Interact with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan.
2. Vary the operational plan and gain approval to deal with contingencies.
3. Monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance.
4. Plan and acquire physical and human resources using organization’s systems and procedures.
5. Manage and support personnel to achieve performance objectives. Including inducting new employees and providing mentoring and coaching.
6. Present information and recommendations to support implementation and variation of the operational plan.
7. Document and provide reports on performance as required by your organization.

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Assignment/interview questions

1. Describe performance monitoring systems and processes.
2. Describe methods for problem solving.
3. Explain how your organization’s policies and procedures relate to the operational plan.

Note: Your assessor may also ask you a variety of what if questions.

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Detailed requirements

1. Implement operational plan.

1. Collate, analyze and organize details of resource requirements in consultation with relevant personnel, colleagues and specialist resource managers.
2. Implement operational plans to help achieve the organization’s performance/business plan.
3. Identify and use key performance indicators (KPIs) to monitor operational performance.
4. Manage contingencies by adjusting the implementation of the operational plan in consultation with others.
5. Help into develop and present proposals for resource requirements in line with operational planning processes.

2. Implement resource acquisition.

1. Recruit and induct employees within organization’s policies, practices and procedures.
2. Implement plans to acquire physical resources and services within organization’s policies, practices and procedures and in consultation with relevant personnel.

3. Monitor operational performance.

1. Monitor performance systems and processes to assess progress in achieving profit/productivity plans and targets.
2. Analyze and use budget and actual financial information to monitor profit/productivity performance.
3. Identify unsatisfactory performance and act promptly to rectify the situation according to your organization’s policies.
4. Give mentoring, coaching and supervision to support individuals and teams to use resources effectively, economically and safely.
5. Present recommendations for variations to operational plans to the designated persons/groups and gain approval.
6. Implement systems, procedures and records associated with performance according to your organization’s requirements.

 

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