Continuous improvement

BSBMGT403 Implement continuous improvement

This unit is about implementing the organization’s continuous improvement system. It covers using systems and strategies to actively encourage the team to participate in the process, monitor and review performance, and identify opportunities for further improvements. It applies to managers who have an active role in implementing the continuous improvement to achieve the organization’s objectives. Their position is closely associated with the creation and delivery of products and services, which means that they have an important role in influencing the ongoing development of the organization.

 

How you will be assessed

You will be assessed through:

• Assessor observation on the job
• Supervisor reference (if the assessor is not the supervisor)
• Review of your workplace documents (e.g. procedures)
• Interview/assignment based on the requirements below.

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Practical

You will be assessed in the workplace as a safe environment and will need access to:

1. relevant workplace documentation and resources.
2. case studies and, where possible, real situations.
3. interaction with others.

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Interview/assignment questions

1. Give examples of continuous improvement processes.
2. List typical areas of need for coaching and mentoring to support continuous improvement.
3. Explain how change management techniques can support continuous improvement and initiative.
4. Identify the organization’s systems and data that can be used for benchmarking and monitoring performance for continuous improvement.

Note: Your assessor may also ask you a variety of what if questions.

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Detailed requirements

Perform consistently in typical activities in this field of competency.

1. Implement continuous improvement systems and processes.

1. Communicate the organization’s continuous improvement processes to individuals and teams, and get feedback.
2. Communicate effectively to support the continuous improvement system and implementation of improvements.
3. Apply continuous improvement to customer services including internal and external customers.
4. Implement, monitor and adjust improvement plans, processes and procedures to improve performance.
5. Actively encourage, support, mentor and coach individuals and teams to:
1. participate in making decisions,
2. assume responsibility,
3. take initiative, and
4. implement improvement processes.

 

2. Monitor and review performance.

1. Use your organization’s systems and technology to monitor and review progress and to identify ways to improve planning and operations.
2. Improve customer service through continuous improvement processes.
3. Formulate and communicate recommendations for adjustments to those who develop and implement them.

 

3. Give opportunities for further improvement.

1. Inform team members of savings and productivity/service improvements in achieving the business plan.
2. Document work performance to aid the identification of further opportunities for improvement.
3. Manage records, reports and recommendations for improvement within the organization’s systems and processes.

 

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