Case management

CHCCSM005 Develop, facilitate and review all aspects of case management

This unit is about running case management meetings to plan, monitor and review service provision. At this level, you are expected to work autonomously and be responsible for own results within organization guidelines.

 

How you will be assessed

You will be assessed through:

 

Practical

You will be assessed in the workplace under typical workplace conditions with:

You need to show that you have developed, facilitated and reviewed all aspects of case management for three clients.

 

 

Interview/assignment questions

  1. Explain the requirements of evidence based practice.
  2. Explain these approaches to service delivery:
    1. strength-based.
    2. rights-based.
    3. person-centred.
    4. needs-based.
  3. Explain three contemporary behaviour change models for donig interventions.
  4. Explain your privacy and confidentiality requirements as a case manager.
  5. Explain formal meeting procedures.
  6. Explain your duty of care, including risks and responsibilities, organization policy and procedures, and legal requirements relating to:
    1. child protection.
    2. domestic violence.
    3. suicide.
    4. elder abuse.
    5. disabilities.
  7. In assessing complex cases, you will need to face consider protocols, history, and special needs of diverse client populations. Explain the approach to each of these populations:
    1. culturally and linguistically diverse (CALD).
    2. Aboriginal and/or Torres Strait Islander people.
    3. people with disability.
    4. lesbian, gay, bi-sexual, transgender, intersex (LGBTI).
    5. people experiencing or at risk of homelessness.
    6. older people.
    7. children and young people.
  8. Explain the role of family structure, dynamics, communication and decision-making as it relates to case management.
  9. Explain your organization’s documentation protocols for case management?
  10. Explain your monitoring and review processes.
  11. Explain your range of available services to which you can link clients.
  12. Who are the different people involved in make decision in case management? What are the rights, roles and responsibilities of each one?
  13. Explain the the impact of values systems of worker, client and key stakeholder on outcomes?
  14. Explain the ways of addressing the experience, skills, values and development of participants.

Note: Your assessor may also ask you a variety of what if questions.

 

Detailed requirements

1. Act as case manager

  1. Meet organizational and legislative requirements.
  2. Develop and use case management processes.
  3. Enable clients to set goals and participate in case management processes.
  4. Integrate appropriate cultural considerations into all aspects of case management planning.
  5. Inform clients of their rights of appeal and avenues of complaint so they understand their rights and responsibilities.

 

2. Hold case management meetings

  1. Share information the client and establish an appropriate rapport.
  2. Identify and agree on client and worker roles, responsibilities, boundaries and processes of service delivery.
  3. Determine and agree on organization, family and community needs, responsibilities and rights.

 

3. Develop an appropriate case plan

  1. Collaborate with the client to identify strengths, abilities and goals and develop an agreed approach to case management.
  2. Develop a case management plan to reflect initial assessment of needs.
  3. Work with the client to identify the full range of immediate, short and long term needs of the client and other relevant parties.
  4. Establish and agree on processes to monitor and change the case plan.
  5. Identify strategies to deal with complex or high risk situations.
  6. Match requirements of case plan to experience, workload and the geographical location of the worker or service provider.
  7. Help clients to set and achieve realistic targets for change or action and to take personal responsibility.

 

4. Monitor and review case work activities and processes

  1. Implement strategies to regularly monitor the effectiveness of case management processes against agreed goals, service provision and client and stakeholder satisfaction.
  2. Assess the need for changes in case plan and develop strategies for appropriate alternatives and/or ongoing interventions.
  3. If any changes arise from case review, negotiate any proposed changes with relevant parties.
  4. Document all case work interventions in compliance with evidence based practice and confidentiality requirements.
  5. Implement case closure according to organization procedures.

 

5. Other.

  1. Manage tasks and contingencies on the job.
  2. Follow Commonwealth and State/Territory legislation, Australian/New Zealand standards, and industry codes of practice.