Quality assurance
Manage children's services workplace practice to address regulations and quality assurance CHCIC501A
This unit is about evaluating a childcare organization through quality assurance and managing its regulatory compliance. In childcare centres, senior staff must be able to prepare an accreditation renewal..
Requirements
1. Get a copy of the standards for children's services and see how they apply to your organization.
- Locate and interpret regulations, quality assurance standards, legislation, and statements of best practice
- Maintain current knowledge of regulations and quality assurance standards for the children's services industry
- Interpret and meet regulatory requirements in a timely manner and within the limits of your own job role and expertise.
- Ask for advice from a higher authority (e.g. childcare peak body) if the standards are unclear
2. Facilitate an organizational self evaluation
- Conduct focus groups, questionnaires and/or interviews with clients to receive feedback
- Conduct focus groups, questionnaires and/or interviews with other stakeholders to receive feedback
- Audit records (e.g. look for suitable policies and procedures, improvements decided on, improvements implemented, documentation of necessary processes, stakeholder feedback, complaints, etc.)
- Complete self evaluation report for the organization in which practice is reviewed against nominated standards and regulations
- Complete appropriate documentation
3. Facilitate the development of a quality improvement plan
- Assess the organization's performance against the standards and identify gaps and opportunities for improvement
- Write a quality improvement plan, including goals, performance criteria, and timeframes to evaluate progress
- Develop strategies to address identified gaps and implement improvements
- Where appropriate, consult relevant stakeholders in developing a quality improvement plan
4. Implement the plan
- Regularly monitor its implementation
- Prepare regular written reports against the plan and present them to relevant parties
- Revise the plan according to relevant feedback
- Develop or revise policy as needed
5. Coordinate the organization for an external evaluation
- Inform and involve relevant stakeholders about the external evaluation process
- Schedule interviews with staff and management where appropriate
- Prepare all documentation for examination
- Identify strategies to ensure continuous improvement mechanisms and integrate into work systems
6. Manage legislative and regulatory compliance in children's services organization
- Demonstrate commitment to compliance with children's services regulations and relevant quality assurance standards
- Analyze compliance outcomes and report on suggested strategies for increasing compliance
- Assess risks of non compliance with regulations and quality assurance standards for childcare and develop strategies to address them (Follow your organization's policy.)
- Report on compliance issues in line with regulations, standards, legislation and organization requirements
- Lead staff in compliance issues:
- Give staff opportunities to discuss, clarify and meet regulatory requirements and encourage them to do so.
- Disseminate information about compliance requirements in a way that staff understand and can implement
- Confirm that staff understand regulatory and standards obligations and determine their needs for professional development
- Create learning opportunities for all staff from situations of compliance and noncompliance without compromising confidentiality or privacy.
7. Other skills
- Treat all parents and children equitably, including Indigenous people
- Work with cultural diversity.