Grievance procedures - Committee
Policy Statement
At Cybertots Child Care Centre we aim to foster positive relationships, between all levels of management. Every Committee member has the right to a harmonious and responsive working environment. Solutions are sought to resolve all disputes, issues or concerns that impact or affect the day to day well being of the centre in a fair, prompt and positive manner.
Considerations:
- Philosophy - the right to be heard. Harmonious, warm and positive working environment and positive team management.
- Legislation - requirements under Associations Incorporation Act, Government Funding Guidelines.
- Children's needs - need and respect for a harmonious, happy environment; role model for interactions.
- Parent needs - ability to voice concerns in a positive and confidential manner.
- Staff needs - ability to voice concerns in a positive and confidential manner.
- Management needs - effective grievance policy in place in order to make informed decisions, to deal with grievance in a positive manner and to address all grievances immediately.
How Policy will be implemented
- Every Committee member is provided with clear written guidelines detailing grievance procedures.
- All discussions which take place during Committee meetings will be treated as confidential.
Procedures:
- Respect of individual space will always be considered for groups (large or small), and for solitary occasions.
- Programs will be displayed in each indoor area and in a position where parents/guardians are able to see them and can discuss any aspect of the program with staff.
- Copies of written programs will be kept in accordance with National Childcare Accreditation.
- An inclusive approach will be used through all aspects of the centre life. In addition, the team will be proactive in the face of bias and promote a variety of beliefs and values. These beliefs and values will focus on the local community as well as society at large with promotion of respect for diversity and appreciation of the riches it can bring. Areas of particular focus will be:
- culture
- origin
- language
- physical appearance
- gender
- lifestyle
- social status
- faith
- family structure
- ability
- age
- health.
These beliefs and values will focus on the local community as well as society at large with promotion of respect for diversity and appreciation of the riches it can bring.