CHC52015
Shift leader
This is a job description for a shift leader in a residential drug and alcohol recovery centre.
- Handle all routine inquiries and problems for which there is a procedure, including crises
- Oversee and monitor shift documentation (e.g. Day Book, medication, money, wallets, etc.)
- Oversee or run groups
- Supervise helpers and shift workers
- Train trainee shift workers on the job:
- Show them what to do
- Help them do it
- Give them constructive feedback
- Give them responsibility when they are ready
- Refer non-routine problems to the staff senior worker on call at the time
- Act as case manager of individual resdents.
- May be called upon to make final decisions in crisis situations.
Requirements for the specialisation Diploma of Community Services (Case Management)
Assessment | Complex cases | Case management | Case management supervision
Core units
Program development
Workplace communication
Sociological factors
Diversity
Legal and ethical compliance
Debriefing and support
Reflect and improve
Health and safety management
Required electives for the specialisation Diploma of Community Services (Case Management)
Assessment | Complex cases | Case management | Case management supervision
Other electives